![]() ![]() We have only had the car for almost 2 years and this happens. On top of that she even admitted that she has seen it before with this model Edge. And today I called another Ford dealership and asked the cost of fixing just one coil and she then told me about the TSB and said all coils, plugs, and computer had to be replaced and it was not covered under warranty. I even told the service department where I bought the vehicle that I had the TSB and she said that was just to tell the technicians the steps to fix the problem and not any sort of warranty coverage. I'm curious how everyone is getting this problem covered? I know GM and I think Chrysler have 100,000 mile limited warranties on their vehicles but from what I understood Ford only has the 36,000 mile warranty so I really never questioned it. I have talked to 2 dealerships and both said the same thing, NOT COVERED. I too have been denied coverage under anything but the 3yr/36,000 mile warrant to fix the coil issue. I have viewed other threads on this forum and it does appear that a lot of folks on here are having the thumping issue.maybe it may the first sign of the PCM going out. I have noticed that the "transmission thump" seems to have been corrected with the new PCM as well (crossing my fingers). The only upside for me is that the pcm reflash (needed to make the brand new PCM work) did correct alot of the poor transmission shift qualities that were annoying since new. Once shafted by my dealer, my main focus was to try to keep this "selective warranty situation" from happening to others. Not sure if the 11th guy was denied, or just did not reply back with info. Unfortunately, I was denied, and wound up spending something like $1400 or $1500 out of pocket to do mine myself.Īlthough you are the only person to date to reply to this thread, I have received 11 inquiries on my email for a copy of the TSB.ġ0 have replied back that the document saved them a boatload of money. Thank you again Pete K., you are "The Man". I have owned a Ford for 11 years now, Escape, 7 years and now my Edge for 4 and I am extremely satisfied. The staff at BVF took such care of me I have no complaints at all. I had the PCM, plugs (6) and coils (6) replaced at no charge. I had 74,000 miles on my car and this report, including the 8yr./ 80,000 warranty made my car whole again. Big Valley Ford in Stockton, CA took great care of me. I just experienced this same problem but thanks to the TSB from Pete K.
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